PROBLEM
Drinking from the firehose
Chat logs and feedback pile up faster than teams can learn from them.
Spreadsheets ≠ evaluation frameworks
When agent reviews live in sheets, accuracy and context disappear fast.
Vibe checks for quality
Prompts drift from business goals, and quality gets judged by intuition.
Poor prompt articulation
Misaligned prompts lead to unclear outputs confusion between teams
Disconnected Feedback Loops
Customer drop-offs go unexplained while key voices stay out of the loop.
SOLUTION